Royal River Luxury Hotel

A lovely hotel with a high level of customer care in all areas. Rafa out front was such an ambassador for the hotel and area, the housekeepers were exceptional as was the food and beverage staff. Two suggestions that I feel could further enhance the quest experience: Developing a broader variety of food items- available throughout a week stay or even just adding two or 3 specials for each lunch and dinner experience would be helpful. Right up front, I do not like tobacco smoke or vapor, and I do not want to have it intrude on my stay. Unfortunately this hotel follows the strategy of many other hotels in Spain, accommodating the 5-10 percent of their guests that smoke at the expense of all their other guests. Accordingly they allow guests to smoke on their patios which are adjacent to other rooms and patios so of course the smoke and or vapor contaminates the air quality in other rooms and their ”private patios” and often the common areas especially when it is a cigar. They also have a smoking area that is not too far from the breakfast and pool areas, unfortunately it is situated so the ocean breeze carries the smoke to the dining and pool areas. Additionally, they have set up two smoking areas at either end of the rooftop pool, one situated again where the ocean breeze carries it across the pool or into a fine dining area. The suggestion is to eliminate the ability of guests to smoke on their patios ( the hotel policies are rather hypocritical around this as for instance they prohibit music or any other type of disturbance to other guests, but the staff says smoking disruptions that are far more invasive are not included in the policy, difficult to reconcile). Then remove the smoking sections near the breakfast area/ pool and in the rooftop that are in the path of the ocean breeze, but leave the one on the far end of the rooftop ( easy access by going up 1 brief flight of stairs or floor on the elevator) as that one provides the greatest promise for smoke to dissipate before it reaches non smoking guests. Hotels would never allow another guest to carry around a spray bottle of poison spraying it on other guests or employees, but that is precisely what hotels are enabling when they allow a very small number of customers to contaminate the air that everyone else has to breathe, as breathing is not voluntary. All customers and employees deserve fresh air.

We’ve just returned from a week-long stay at the Royal River Luxury Hotel in Tenerife, and to say that this hotel is amazing would be an understatement. Words cannot truly capture our exceptional experience. From the efficient and thorough housekeeping to the lush, meticulously maintained gardens that provide a serene canopy for relaxation. Every detail has been carefully thought out. The hotel’s multiple restaurants offer a wide variety of dining options, and the staff are consistently welcoming, friendly, attentive, and professional. The reception team are outstanding, always available to assist and handle any request with ease. We had the pleasure of interacting with two duty managers during our stay, both of whom were highly professional, but a special mention goes to Daniela. She was exceptional in handling my wife’s health issues with care and professionalism, and she was always available to offer assistance whenever we needed it. Having travelled extensively around the world, we can confidently say that the Royal River Luxury Hotel is by far the best hotel we've ever stayed at. We will definitely be returning! Adrean and Debra