Iberostar Waves Bouganville Playa

The hotel is absolutely fantastic for families. The staff are amazing, reception, bar staff, restaurant staff and even guest relations. Jayesh in the restaurant was so lovely to all guests he really went above and beyond. Suhalia in guest relations was professional, kind and very approachable, who seemed to know all guests personally, she did an excellent job. Housekeeping also work extremely hard everyday, they deserve a special mention for the hard work they put in. The rooms are spacious and the balconies too. The pool areas are immaculate always plenty of sun loungers. Hotel entertainment team work so hard and my little girl loved the mini disco she still sings the songs after a month of being home haha. Food was one of the best all inclusive I’ve stayed in, the food was plenty, with different choices each night. I would recommend this hotel to absolutely anyone, couples, families, etc. it’s based in an excellent location and there’s plenty to do around the island. I can’t wait to come back, we don’t usually stay at the same hotel twice but we’re already looking at booking again next year!!

Been going to the Bougainville Playa for almost 20 years now and never get tired of this hotel.Excellent service by the reception staff getting us a room on the floor we wanted, food always good, room spotless and cleaned every day, restaurant and bar staff so polite and cheerful, some we have known for years, looking forward again to next October.

My general impressions of the Iberostar Bouganville Playa are, that whilst nice enough, the fact I have stayed in similar sized hotels in the same price bracket and some of these have been much better, then I would not probably not stay here again. Many of the problems I encountered have been highlighted by others, such as the fact you get dropped off at the local bus stop, rather than the hotel, have been discussed by others, so I won’t go into detail. People have complained about the wait for the lifts. Yes, this is a problem, four lifts serving 14 floors and 481 rooms. I think part of the problem is the control, the system seems to sends you a lift going in your direction but stopping at every floor, so it is full when it arrives, rather than sending one that is parked only one floor away and doing nothing. For those thinking of hiring a car and not familiar with the area. Free street parking, both around the hotel and also when out and about seems very thin on the ground. Yes, in the towns, there are spaces, but these always are taken. The hotel, I believe charges 10.00€ per night and the car park is not huge. We stayed in the star prestige area which has the advantage of being allocated a room on the upper floors. We were not troubled by any outside noise, just the odd bits of noise from other guests coming back after a night out ! The star prestige areas were very nice, with extras ranging from the cushions on the sunbeds, through to the air conditioned lounge area where you can get drinks and snacks. There are two star prestige sunbathing areas, one on the roof and the other behind the restaurant area, this one having two levels. Both are equipped with fridges containing complementary soft drinks, fizz and beers. One minor complaint was the age old problem of towel reserving of sunbeds. A daily occurnace of towels on beds first thing but the owners not appearing until after lunch. Getting a good spot is not always possible. Whilst the hotel doesn’t seem to care, a few signs might help. Hotel’s Plus’s Good location for local bars, restaurants and shops Bus stop close by. Wifi generally was very good Lots of hot water Unlike a lot of other hotels, there was space in the bathroom to put your bits and pieces. Hotel Minus’s Biggest minus from my point of view was the food. Breakfast was OK, not the best, not the worst, but OK for the number of people they are obviously catering for. Evening meals were less impressive, the biggest problem was that not only was most of the food itself barely lukewarm, the plates were stone cold. Also, the little signs telling you what the dishes were on occasions were obviously inaccurate, but in many cases, missing. Whilst not a problem for me, if you had an allergy, or could not eat certain foods, you really would be struggling. If you are not all inclusive, you have to pay for all drinks with your meals. They even charge 2.70€ for tap water and no, you cannot fill your bottle from the water fountain and bring your own. We did not think that the evening entertainment was very good, due in part to the location. Most hotels there is an outdoor stage next to the pool. Here it is in a dark room full of pillars inside the hotel. If you are not all inclusive, the bar is very expensive. A small beer and a gin and tonic worked out at 12.70€ as of Oct ’24. As a comparison, the local bars were typically 8.50€ to10.50€ and that was for a large beer. Suffice to say after the first day we had a walk after evening meal. As a side issue, if you are looking for an ATM that doesn’t charge, in the San Eugenio Shopping Centre (out hotel, turn left, cross road and 5 mins walk – with the red steelwork), the Banco March ATM did not charge me a fee.