Iberostar Waves Bouganville Playa

Summary Review Spent a very enjoyable week here at the end of September with my wife. The hotel is a very worthy 4* with far more positives than negatives. Location is very good, central to many restaurants and a few shops and close to the beach. The staff are excellent, no complaints at all and almost all of them welcome you with a smile. We asked for a sea view and certainly got this, overlooking both pools and the sea. This could not have been better. Our room was fine, everything worked and was very clean, as was the hotel as a whole. Food-we were half board and the choice of food at Breakfast and Dinner was the largest selection we’ve seen in Tenerife and we’ve stayed in several hotels in this area. The food quality was very good. The pools were very nice and we had no great problems getting sunbeds all week. The hotel is ideal for both couples and families. More detailed review. Location .As many have said the location of the hotel is very good in terms of being central for restaurants,shops and the beach. Out of the front door of the hotel, just across the road there are a couple of shops and a few restaurants including a Chinese buffet restaurant. Around the corner, to the right as you leave the hotel entrance, down a steepish slope, there are bigger shops, better stocked supermarkets and several more restaurants. Staff – the staff were great, very friendly, welcoming and helpful generally. We had a couple of small teething issues with our room when we first arrived and Reception sorted them very quickly and efficiently. There is a kind of secret gate between the two big swimming pools which is a shortcut to the big supermarkets and shops which is useful and cuts out some of the steep slope. Our room-We were very happy with our room. The view from our room is very important to me and often this is dependent on the floor you are on. So, when we received the key for room 246 I feared the worst. I needn’t have worried. The view was everything I wanted. it overlooked the sea (I did request a sea view) and both of the main swimming pools. Everything in our room, that we used, worked fine. The two main things for us, the Aircon and shower were both fine. The room was well cleaned. We did a deal at Reception, as others have stated, whereby, if you agree to not have the room cleaned every day (it’s done every other day) you get one free filling of the minibar to use and free use of the room safe. The Wi-Fi was also free and worked fine. There is an option to pay extra for faster Wi-Fi but we never found we needed this, I even briefly streamed live football and it was fast enough for that. We hired a kettle at no charge and I have noticed that some reviews say they had coffee making facilities in their room but ours didn’t. The kettle was well used although, unfortunately, they didn’t supply us with any cups or spoons so we had to source our own. The most common complaint I’ve read on here is about the lifts and I have to agree that this is the main negative for the hotel. Once the lift comes and you’re in it, they’re pretty quick, but you can wait literally five minutes or more at peak times. This wasn’t a big problem to us, as we were only on the second floor so we could use the stairs for the few flights to get down to Reception or the dining or pool areas. Obviously if you’re on higher floors (they went up level 10) this is less ideal. One great feature is the fresh water machine of which there is one on most levels and with this you can fill up your drinking bottles as often as you want. The room was supplied with all the usual kind of toiletries shampoo, soap and towels. No flannels though. There was a fitted wardrobe with sufficient space hanging clothes and a drawer and shelves. We had a large TV which included the five basic English channels and sky News, BBC News and sky sports. Food. The food in this hotel is generally very, very good. The choice and selection of food is probably the best of the hotels we have visited so far in this area I’ve never known a restaurant with so many live cooking stations. At dinner there were about five or so stations with chefs cooking the food in front of you. There were themed food nights most nights but even if a particular night wasn’t to your taste there was always plenty of other foods you could choose. Breakfast – breakfasts were great, with almost everything you could think of to have. Surprisingly perhaps, there were almost no oranges which was a little disappointing. Another small gripe was the bacon at Breakfast.  It could be improved by cooking it in front of you, as I have seen a previous hotel. They generally just cooked fried eggs and omelettes typically at breakfast. Dinner – a couple of nice touches were when waiters would sometimes come round and offer you a free shot of e.g. Baileys and once, when going into dinner, we were given a free glass of cider also. Drinks with dinner – most days we had a bottle of water (at approx 3€), a lemon Fanta (approx 3€) and a glass of rosé wine (approx 4€). When entering dinner you greeted by staff. Sometimes it seemed a bit too much when there were four staff all smiling and greeting you. Felt a bit overwhelming. One smiling staff member would be plenty. Pools .There are 3 swimming pools at the hotel. One is a children’s pool which we didn’t go to but which I understand have slides. The 2 other pools were of good size and were the perfect temperature, refreshing when you first get in after sunbathing, but not cold. The pool nearest to the sea has a kind of giant obelisk at one end. Never quite sure what this was for. They had things like daily water aerobics in the pool and fashion shows and a skin advisor around it. Every other day, staff would come round with free melon to hand out, another nice touch. Sunbeds – we never really had a problem getting sunbeds. The most difficult time was probably when we first arrived and went down about 4 pm but we were still able to find 2 beds together. The middle pool has a nice feature where you can kind of just sit in a whole side shallow end with a step, Entertainment We don’t generally do the entertainment so cannot comment on whether it was good or bad. Overall a very very nice hotel.

I need to start with positives. Some of the staff are lovely and the food is fantastic. We did not have 1 poor meal and there is so much choice for even the pickiest eater. The beds are really comfortable and we liked the star prestige areas which are adults only. The views from the hotel are stunning especially from the star prestige area 11th floor. Unfortunately they do not really recognise IHG Diamond Elite privileges yet. Our preferences on the app is to have a room away from the lift as I am a light sleeper. We booked star prestige side room with all inclusive. When we got there our room was at the side of the lift overlooking the kids pool with the slides so if you are trying to have a rest in the afternoon you can't because of the constant screaming. We did speak to Monolo who checked us in if we could move to face the other way and was told if we wait until Monday he had a special room for 35 Euros a night extra and I said if we don't want that we would still want to move and he said of course. We had stains on the sheets and Monolo did arrange for the sheets to be replaced quickly (which is good service) We had spoken to Suehila from customer relations (sorry as that is probably the wrong spelling) She was lovely and showed us around the star prestige areas and also said we will be able to move. She also said she would sort something for our Anniversary. Monday arrived and Monolo contacted us to show the room. I had a fall down a step near the entertainment area so I was more aware of tripping hazards. The room has a ramp straight outside the door. There is a big step up out onto the terrace and also an extra lip where the door sits when stepping back in. The room is quite dark and you have to step into the bath too where the other rooms have walk in shower. Having said that the views from the terrace are stunning. We asked if there is negotiation on price and he said we will see. Back at reception he said so its 45 Euros extra per night. We said you said 35 Euros previously, he then said oh yes I looked at the wrong line, no there is no negotiation (was the negotiation 10 Euros per night?). You pay or you stay where you are. We said you said we could move. Eventually he gave us a room 1 floor up 3 rooms further from the lift but still the same side. After moving we saw 2 other groups who had just checked in were given rooms facing the other side. Later we went to the star prestige lounge and the keys did not work so my husband had to go back to reception to get them sorted. Not sure if they get commission if they upsell rooms but it felt like it was deliberate so that was disappointing to us. We looked for Suehila but didn't see her but spoke to the other customer relations lady (think she was called Laura but we could have got that wrong). She listened but it didn't seem she cared, she did say I will give you my card if you are going to return. At that moment in time I said it would be very unlikely. We did get a bottle of fizz the day after our Anniversary, not sure if that was arranged by Suehila or Laura. It was a nice touch albeit a day late. We did notice some guests who did use the prestige areas who didn't pay for star prestige as you can tell by the band colour as the gate to the area was often left open. It would have been better if the band had the key access too similar to the H10 hotel nearby where you don't need a separate key card. Having reflected on our stay, we may look to return but would request a room facing the opposite way to the childrens pool.

2歳児と一緒だったので、子供用のプールやアクティビティが充実しているファミリーフレンドリーなこちらのホテルにしました。オールインクルーシブにして、結果的に大正解でとても満足です！ 良い点: ・ホテルのスタッフが皆とてもフレンドリー。子供にもよく話しかけてくれる。特にJulio! 到着したときに部屋まで案内しながらホテルの詳しい説明をしてくれました。Muchas gracias Julio! ・ビュッフェは品数が多くて５泊してもすべてを食べ尽くせないほどだった。どれも平均的に美味しくて毎回楽しみで食べすぎてしまった。 特にディナーは日替わりでメインテーマが変わり、滞在中はシーフード、モロッコ系（タジン鍋など）、アジア系（スシ、餃子など）、スペイン料理（タパス）、メキシカン（タコスなど）を楽しめてとってもよかった！ メインテーマ以外はジャンルは固定でサラダバー、パエリア、イタリアン、中華、スイーツコーナーがあり、こちらも日替わりでメニューが少し変わっていたのでとても良かった。 ・部屋は過不足なく快適で、特に良かったのは部屋にあるガラス瓶に自分でウォーターサーバーからお水を入れて好きなだけ飲める点。ペットボトル削減のための取り組みらしいけど、美味しいお水にいつでもアクセスできるのは有り難かった。 ・プールは子供用のスライダーが大小沢山あり、2歳児も安心して遊ぶことができた。またプールサイドのデッキチェアも余裕があり、座れないということがなかった。 ・ロロパークまではバスで２時間程度で時間がかかるもののホテルでバスと入場券を予約購入できて便利だった。 ・徒歩圏内にビーチやショッピングモールがあるのもポイント高い！ 微妙だった点: ・ビュッフェは本当に素晴らしかったけど、スープの味が無くてびっくりしたことが２回ほどあった。笑 １回目はミネストローネと書いてあるスープを試してみたところ、恐らくメニューの表示から間違えていて、塩味が全くない野菜とお湯、、みたいなものだった。 ２回目はビュッフェのテーマがSushiのときにMiso soup なるものがあったけど、見た目からして謎のGreen soup で、飲んでみたらただのお湯のような味で１ミリも味噌汁じゃなかった(^^;) 担当者によるのかもしれません。。 ・オールインクルーシブなのでプールサイドのバーでドリンク飲み放題なのは良かったけど、妊娠中でアルコールが飲めずノンアルカクテルをチョイスしたものの基本的にどれも甘すぎて少しだけ残念でした。普通の100%オレンジジュースなどがあったら嬉しかったです。 少しだけ改善点はありますが、総じて素晴らしいホテルでした！！！ We definitely want to go back to this hotel again, Thank you so much!!