LIVVO Volcan Lanzarote

I’m writing this review on our last night in the hotel .Wow what a superb hotel ! It’s our first time here and hopefully won’t be our last .The staff are brilliant couldn’t be any better . The whole place is immaculate .The food is excellent .The acts have been brilliant .Its an amazing place to stay with a lovely atmosphere .Cant wait to come back .Thank you .

This is the fourth time we have visited this hotel. In a superb position by the marina, plenty of shops and restaurants on the doorstep. A wonderful entrance through an old church with the monks singing as you walk through and into the reception area. A beautifully designed atrium with waterfall and lovely planting. The whole hotel complex is well designed with planted areas all around. We had a sea view room which was very spacious with a good size sitting area and balcony overlooking the marina. The whole hotel was spotlessly clean. The buffet restaurant had a wide range of good food for both breakfast and the evening meal and our lovely Mercedes was there to look after us, as she has on been our previous visits. Taking care of us, helping, with her superb knowledge of the wines, to choose something special, and so friendly - finding time to chat a little in between dashing around doing her job wonderfully well. We visit the Canaries for a week in November and February each year to get a break from the UK winter and have decided that this is the best hotel to keep coming back to. We have booked again for February. Well done to all the staff and the management, always so helpful and friendly.

The Good - Perfect location to visit the Marina's shops and Restaurants. Most staff were very friendly and professional (just the odd one or two who were a bit miserable). Lovely designed hotel, kept very clean in rooms and outside areas. Food was a very good quality and selection, especially the breakfast which could have been a little hotter at times (especially the hash browns!). The rooms were pretty big and well equipped, with huge TV. Complimentary water also supplied in room on arrival ( one large and 4 small bottles) The Bad - We found the hotel too quiet, we would have preferred a little music around the pools, more daily & evening entertainment and things to do. The nearest beach was about 15-20 mins away. The room was classed as 'Sea View', however you could only see a small bit of sea and tops of the boats in the Marina - not really worth the extra you have to pay. On reflection, we should have requested a higher floor which may or may not have been available. The Ugly - one night around 12.30am, we were woken by the fire alarm. We vacated our rooms and stood outside by the pools for around 2 hours. During this time, no members of staff were seen apart from one gentleman who WE approached for information and he gave a brief reply saying a little smoke was seen and not sure what it related to and the authorities had been called. There was no further communication from anyone at the hotel and after 2hrs, the fire alarm stopped so we went back to our room after speaking with a fireman who said it should be OK but just check your room and if any concerns then contact reception??? I think the hotel staff are in need of some training! Overall we had a decent time and appreciate that many guests would love the peace and quiet and at least the number of 'mature' guests made me feel younger!😁