Lopesan Baobab Resort

Beautiful hotel , superb staff and service So helpful and friendly with great communication. Food was average , sometimes good sometimes less good. The water in the warmed pool was still really really cold in December, hardly anyone used it. Also the hotel is very greedy. The soap on the hotel rooms costed money ( face scrub ) , if you wanted a good restaurant it costed extra, if you wanted in general a good experience on the hotel you also needed to pay extra which felt like there was a discount customer and elite customers. And we felt like the regular discount customers even though we paid lot of money for our stay. Also be aware the rooms on the hotel are make of paper. You can literally hear your neighbor's alarm clock. Ppl moving furniture's on top of you. And ppl filling the bathtub where water is pouring in. Be aware if your the slightest noise sensitive it will be a nightmare for you. My neighbor's alarm sound was at least a good song.

We stopped in for a coffee in the upstairs cafe which is very pleasant place to sit however the coffee was which was actually half a cup of lukewarm coffee served at the speed of a sloth which at least ties in with the jungle theme of the hotel. We won't go again.

I would love to give this hotel 5 stars as the staff deserve it , however some of the attitudes coming down from management simply take the edge of it being better than it realistically is. By now many people reading these reviews will have seen the fabulous photos from around the hotel, and in many places around the grounds it is one of the most beautiful hotels around. However upon approach and first seeing this hotel it would be easy to think that you might have arrived at the wrong place as the front of the hotel is really ugly and does not reflect the rest of the internal and garden/pool areas. Clearly it is promoted with an African theme and that is what you get. Behind the drop of point is an impressive themed walkway that leads to the check in desk and lobby area. As others have mentioned it was quite dark and your eyes take a few moments to adjust. Checkin staff are friendly and efficient although the procedure is lengthy as each guest has to check in as individuals, which seems pointless as they already have your booking information. Most hotels do not require form completion by each guest. Anyway we head to our room which is listed as a Standard Double and in fairness it is a decent size, well presented but dark. Whoever designed the lighting needs to be fired, it’s terrible with no main light in the bedroom area and very poor lighting in the bathroom space, no decent lighting for women to attend makeup etc. Our bed was comfortable, but the weather was cooler than normal for the area and there is no heating, so with the tiled floor the room always felt cold. Yes we asked for a heater and were given a small fan heater which helped but was noisy so we could not leave it on when sleeping. Even the cool air system is dated with only speed control over a chosen temperature, hardly 5* The hardly 5* is a theme that will run through this review. Now I know many do not go to GC to watch television but the system here seems to be very anti English, with most of the English channels not working so you are left with a choice of news or nothing. Then they provide a kettle in the room but we had to ask for cups, which we were told we could collect from the bar or they could send to the room at a €5 room service charge ( hardly 5*) they then provided with Tea bags and Sugar , but no milk. ( hardly 5* ).However they advise buying milk in the supermarket !! Now whilst in general the rooms are nice the walls are very thin and you constantly hear noise from surrounding rooms and corridors. This is a very large hotel and many rooms are a long walk from reception. The Grounds, are really beautiful with many options for swimming pools, I think 7. However whilst I accept this is a family hotel I fail to understand why they don’t allocate one pool as adults only,. As such relaxation by a pool can be challenging if you don’t enjoy the screaming of young kids. I also don’t understand why the Pool Towel exchange service is only open between 10 & 12 in the morning. This leaves guests selecting a pool lounger but with no ability to exchange a towel after a swim ( hardly 5* ) This hotel group offers what they call a “Unique” upgrade option , which can be booked at a premium price on booking or as an upgrade $20 person per day upon arrival. We did look into it but it seemed pointless and an excessive price as the only extras it gave you is ….. 1. A lounge area , well there are plenty of place to lounge around the hotel . 2. Some reserved seating around one of the pools, again a bit pointless as it ties you to one pool and it is only seating as that pool is still shared with other families. Also that seating area is right next to the kiddies water park so not very peaceful. 3. A separate breakfast area which is actually quite nice as you get a served breakfast over the main buffet. Personally I consider the premium charge to not be value for money. Dining : Now the main dining option is the large buffet area. We only ventured into that at breakfast time and whilst the choices are varied, I didn’t enjoy queuing to get a table and the full self service offered. Once you are given a table it all down to you, get your own Coffee, Juices and breakfast, so queuing for eggs/omlettes ( hardly 5* ) and not convenient when wanting to dine with fellow travellers. There is a speciality restaurant Akari ( charged by A La carte pricing ) which is excellent in all ways. Both Food and Service were outstanding and a must for any foodie. The bars around the hotel are fun, and the staff excellent, this hotel has all the ability to be outstanding and it is the little things that let it down, with is a shame. Would we return …. Probably not !!