This hotel is exactly as described by every other 5 star reviewer on here. The staff work tirelessly, they all go out of their way to help, assist, serve, greet, clean & maintain Iberostar Palace. I...
This hotel is exactly as described by every other 5 star reviewer on here. The staff work tirelessly, they all go out of their way to help, assist, serve, greet, clean & maintain Iberostar Palace. I read a review that said 'speak to reception if you have an issue". I second that opinion. They are trained to iron out any issue. We had a room issue, Yolander sorted it, we had a safe issue, the maintenance person came within 15 mins.
The attention to detail is apparent. As well as a daily maid, there is an evening maid too who pulls curtains, replaces any towels & leaves a chocolate on your pillow. Thoroughness is well observed here.
I am very into fitness & I was impressed by the gym, although small, it was well stocked & maintained with a good range of free weights, barbells, safety clips, medicine balls & even a weightlifting cage. Often resort gyms have damaged, out-dated equipment, not with Iberostar Palace. I've uploaded gym photos of the weights section as I always wish someone else would do this when I'm reading reviews. To the hotel, could you purchase a barbell neck support please for guests to use?
I also had a massage. Coral, my masseur was phenomenal. When lying on my front, she placed a towel under my feet for comfort & when on my back; a towel very lightly over my eyes to ensure I relaxed. She was very experienced & didn't scrimp on time. I left floating on air.
The Japanese restaurant was worth a visit. It was a fun evening.
Someone commented that reserving sun beds is frowned upon; that didn't stop people putting towels down I'm afraid. We like early morning sun & were often settled around the pool by 8.30. We are normally beach people, but having the sunbeds overlooking the sea made the convenience of the pool attractive. The sun bed mattresses are very comfortable & the pool is blissfully quiet. Staff came around with a trolley offering melon or a sneaky late afternoon cocktail. We even had a saxophonist serenade the pool one afternoon.
I particularly enjoyed not having to remember to carry a room key. It was delightful to have the room key chip in the form of a wrist band.
My top tips for the hotel are:
If you are a water guzzler like me, the karafe in the room won't see you far & Iberostar Palace is ethically plastic free. Bring a large water bottle to keep topping up.
Swim up rooms are worth every penny, but rooms on the end of the block are a bit of a push to call a swim up room.
These tips are not related to the hotel:
The beach sun loungers are €15 a day cash only
There's a public toilet on the beach but the lady's door doesn't close, take your own loo roll with you & don't flush it down the loo! There is a toilet at the cafe too.
There's a fantastic running path at the base of the hotel access to the beach. You'll need your phone torch if you're going pre-sunrise, but watching the sun rise on your run back is outstanding
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