W Algarve Hotel & Residences

Brief summary: Beautiful property, absolutely spectacular customer service, for sure recommend strongly Major kudos to the Whatever/Whenever staff: Diogo, Lilly as well as to Sean from front desk for really going above and beyond - and actually to all the staff there, everyone we interacted with was great! I was staying with my partner and her sister/sister's partner/their kids. My partner and I have always been fans of the W brand. We like the kind of younger different and trendy vibe to the W chain. We booked at the W Algarve for a sisters reunion and also to give her sister's partner a break from his year long military deployment! I communicated with the staff ahead of time to prepare for our stay and let them know a bit about our group and the kids! We were very very pleased to be provided with a WoW suite with a beautiful balcony for myself and my partner and even to have the staff upgrade our inlaws into a huge and comfortable two bedroom with a kitchen and a garden. Rooms were absolutely perfect for both of us. The staff was absolutely bend over backwards amazingly kind. This went to the extentthat they set up an amazing animal themed scavenger hunt in the kids room at checkin. They made special cards for them, helped us organize a movie night for them, and just made their stay amazing in every way. They even sent a cake and decorated the room for two of the children's (twins) birthdays. Really everytime we saw them, no matter what we would ask, they would do their absolute best, and do it with real kindness and with it being clear they really liked their job and enjoyed making our stays amazing. Real whatever whenever customer service! As to the food the included breakfast was quite good. It was the same every day so it did get a little bit less exciting, but it was still varied and tasty. The restaurants are also quite good, especially the Italian place (paper moon) which was really delicious. The pool was "closed" for low season (meaning open but just kind of cold) but the hot tubs were functioning normally. Resort property was really nice with a big kids play area, beautiful cliff views, and a very short (5 min) walk down to the beach with some really cool rocks that could be climbed on. Gym was pretty well equipped and cardio area was outdoors overlooking the resort which was really nice. The spa we enjoyed for a massage and again that was really nice, we had a great view of the resort from the hot tub and had great massages. On our last night we upgraded to the extreme WoW suite.. which is in fact pretty extreme. An enormous and beautiful balcony, infinity pool on the roof, even a drink elevator in the bedroom. It is very much super visible from the property, for example the bedroom and bathtub are extremely visible from the general resort area (of course there are privacy blackout curtains which can be closed) - don't book it unless you want people to know you are staying in it though lol. But it is amazing! Again a super amazing stay, a beautiful property, delicious food, but the standout above all else was the customer service which I was the best I have experienced at any hotel I have stayed in my life! Thank you W Algarve staff!

A breath taking location and impeccable property. However, the reason I give the W Algarve 5 stars is the most incredible staff and world class customer service that you could ask for! Friendly, thoughtful, and go so above and beyond expectations. Absolutely the best!!!!