Lindian Village Beach Resort Rhodes, Curio Collection by Hilton

Stayed here at end of October for 6 nights. Received room upgrade due to the HH status which was super nice. From check in to check out, ticked all the boxes. Staff were very polite and friendly. Also thank you for the chef Vicky for the lovely omelette at bfst. Overall we do love and enjoy the stay!!

We spent an enjoyable 5 days here, soaking up the sun and there is no question the beach is beautiful. However during our 5 days there were certain things which caused annoyance or confusion during our stay. 1. The hotel looks stunning , but it does feel like one of those places that if you scratch the surface it unravels. Our room was basic, but there were some renovation ‘hang over’ works which needed attention, 2. The phone in our room didn’t work. This was reported and someone came out twice to fix, but it couldn’t be fixed ( or so we assumed, as we were not actually told this directly) . When later in the stay we were asked ‘why didn’t you ring?’ It felt like communication between staff was not the best. 2. The tablet, for making reservations on, was a complete farce! Numerous times the tablet froze and needed to be reset, to just freeze again an hour later. Even when it ‘worked’ a reservation was never confirmed. 3. The spa staff were lovely, however got the impression that due to end of season the spa had limited opening hours, and you couldn’t book a treatment without having to wait a couple of days. Usually this would be fine, but when advertised as a spa hotel you would think access to treatments would be a little easier. 4. We had no water in our room one night and the toilet made pressure water noises all night. When we reported ( again no phone, so trip to reception) we were told that it was a hotel wide issue over night but all fixed now. It was all fixed ( that element was right) in the morning but when we spoke to various other guests they said they had had water the night before and there was no problem with theirs . The hotel also sent two maintenance guys , on two consecutive days, to check our ‘water issue’. When we said to them the hotel had said it was a ‘hotel wide issue’, so we couldn’t understand why they were there, they said ‘because you reported it’. 5. The social media presence of this hotel is very glossy, and all photos are staged. During our stay they were hosting an influencer ‘holiday’ who all wrote marvellous reviews. That in itself I don’t have a problem with. However our trip was our honeymoon, after a really stressful year, and we paid a lot of money to be there. It feels like more care and attention is paid to public perception and ‘how they want to be seen’ instead of the real customers who are paying to be there. 6. When we had cause to report issues in fairness they were listened too, but were also ‘glossed over’or brushed off ! On the last day I raised the issues we had had again, and though we did receive complimentary late check out, which was kind, we felt very much like we were being considered a pain through our feedback. Whilst waiting in reception for our lift to the airport it was made obvious by the team in the reception area that they all knew we had complained and the reaction by at least one of them was more than frosty. We choose to move outside and wait instead, so everyone could thaw out a little! 7. Finally, one member of staff informed us that they were all working very hard as lots of temporary staff contracts had not been renewed because it was getting close to end of season. Running on a Skelton staff structure clearly presented challenges for the staff team but also impacted on the customer experience greatly. We know that end of season means a different staff structure but check it works, be transparent about it and check your staff are doing ok! I know the response will be to this that they take feedback very seriously and are sorry that we were not satisfied with certain elements of our stay. It’s again a response that feels slightly robotic and not really listened to. Its a genuine shame as there are elements of this setting which are stunning ( they will also comment on the fact they are pleased we enjoyed elements) but it needs to address some of the staff communication and work out its identity. If the identity is ‘selling a farce’ then its nearing a gold star, where as if its identity is for luxury holidays and outstanding customer service then there is a bit of work to do. However, that is not out of reach, with a rejig of purpose and reshuffle of focus. I really hope they can get there. Would we rush back? No. It didn’t feel like we had our moneys worth and nor did it feel like a honeymoon experience ( we’ve never complained anywhere we have been before ) Positives Stunning beach 🏖️ Italian restaurant 🇮🇹 Local bus stop just over the road , and the public transport is cheap, reliable and convenient 🚌 Lovely suncream/aftersun sample in the rooms. ☀️ Nice local chap who runs the small little supermarket over the road from the hotel, deffo one to support with your business.👨‍💼 Daybeds at beach very comfy. 💜

“My stay at Lindian Village was nothing short of amazing! The resort is a beautiful oasis, surrounded by lush gardens and a peaceful ambiance that instantly makes you feel relaxed. The staff went above and beyond to ensure every aspect of our stay was perfect – from the warm welcome to the exceptional service throughout. The rooms were luxurious and comfortable, and the dining experience was truly a culinary delight with fresh, flavorful dishes. Special mention to the Guest Relations who helped us and ensured that we’re having a smooth stay.