JA Palm Tree Court

Check in was seamless and friendly. We arrived late and were taken straight to the buffet restaurant for something to eat before checking in as it was soon time to close. All of the staff were helpful and polite for the week we were here. Nothing was too much trouble for them. We had a room in the Palm Tree court hotel, it was big, spacious and clean. Very comfortable bed. The bathroom was big also and the shower was lovely. The balcony overlooked the Tamr pool and the beach. All but one of the restaurants we ate at were lovely, in particular the white orchid restaurant was gorgeous for food and ambiance. We couldn’t make a booking but Ni Luh was amazing and managed to squeeze us in on 2 evenings. We sat both inside and outside and both were equally as nice. The pools were varied and plenty of them. We particularly liked the pool outside the white orchid restaurant (not sure of the name) and the bar man Nishanka was absolutely amazing. He was on his own the majority of the time and was working so hard to please everyone. The hotel should probably think about giving him another staff member to make his shift a little more pleasant. He was efficient and well versed at the cocktails - thank you Nishanka! Another point to note about the pools - the lifeguards did a really good job too. There are always plenty on patrol, enforced the pool rules and were committed to watching the guests. Thank you! In response to a previous post about children. We were with our 6 year old, who is very well behaved. We didn’t see unruly children in the pool (lifeguards sorted anything unsafe) / restaurants (everyone was well supervised by parents). There were, however, a lot of children but during half term - surely that’s to be expected? My only negative experience of the hotel was sunbeds. The first few days it was easy to find somewhere to sit after breakfast, but as the week went on it was clear that people were reserving them. This was a bit annoying as a parent with a child who just wants to be in the pool as it was a bit awkward on where to put things. I would have liked to have seen the policy enforced that if a bed isn’t used within the hour then towels are removed. We paid to use the facilities - a towel and sun cream didn’t. Other than this everything else was just pure bliss. We will definitely come again. The staff definitely made the holiday - they all loved children and thank you to Ni Luh for the little bracelet for our little one. She was absolutely made up with the gift - so thoughtful!

I would like to highlight the service from all the employees, their kindness, and hospitality. The room service, the cleanliness of the common areas and specially the food. Cheff Sudhir, Harsh, Ali and Niquosh. Definetely a place to come back

Fabulous hotel, beautifully clean and staff can’t do enough for you. Rooms were lovely and clean and spacious with a great sea view. Tamr Restaurant was a lovely outdoor restaurant, only problem was same menu every day for breakfast and lunch which was a little tiresome. Food was beautifully cooked and served but soon got a little ‘same old, same old’ when you wanted a variety to choose from. Great staff: Sharath, Ganga, Sheehan, Khalil, Bishmu and especially Kishan. All the restaurants created wonderful dishes with a varied menu…….didn’t like having to book 3 days in advance for a table and was told some people book via email a month before they arrive to ensure they get a table booking, found this very unreasonable. We booked our second week reservations in the first week and still struggled to achieve the booking we wanted. Always managed to secure a sunbed, thanks to Foster for looking after us………no chance of going in the pools, these were crowded with hundreds of children with blow up crocodiles, plastic rings etc. We kept to the sea which was a lovely walk away and warm to swim in. We found there to be hundreds of children from babies to teenagers and every age in between who were screaming, having temper tantrums and no manners when eating, even the staff struggled with their behaviour. We have children and grandchildren but they never behave this badly. We would very happily return again if there were less children or children behaving better which the hotel has no control sadly. We had a couple of issues with some trips we had booked outside the hotel, but Sulman on the concierge desk was very helpful and Kimani was exceptional support and went above and beyond to help us. Lastly, thanks to Yuya, Delia and Eunice in the White Orchid restaurant, what lovely people, always smiling…….hopefully meet again next year. This is a wonderful place for a holiday and we had a lovely time despite issues outside the hotels control